Your information, handled with care.

1. Who we are

Indras Polymers is a distributor of polymers (PP, HDPE, LDPE, LLDPE and related grades) based in Coimbatore, India. In this policy, "we", "us" and "our" mean Indras Polymers, 63, Shanmuga Nagar, Sri Nagar Extn, Coimbatore - 641001, Tamil Nadu, India.

This policy covers our website, indraspolymers.in, and the ways you contact us: our enquiry and quote forms, email, phone and WhatsApp. We follow India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

2. Information we collect

We only collect what you give us, or what we need to run the website and reply to you.

• Enquiries and quote requests: your name, company, email, phone number, location, the polymer grades and quantities you need, and any message you write.
• Reviews: your name, company and the feedback you share with us.
• WhatsApp messages: your WhatsApp phone number, profile name, and the messages, photos and documents you send us. See section 4.
• Business assessment tool: if you use our online assessment, the answers you give.
• Job applications: the CV and details you send us by email.
• Technical information: your IP address and basic browser details, which our servers record to keep the website secure and to stop spam.

3. How we use it

• To reply to your enquiry and send you prices, quotes and product details.
• To process and deliver your orders, and to send invoices and delivery updates.
• To provide support and follow up on your requirements.
• To send you product updates and offers, only if you have agreed to receive them.
• To keep our website secure and prevent misuse.
• To meet our legal, tax and accounting obligations.

We do not sell your personal information, and we do not use it for any purpose not listed here.

4. WhatsApp messages

We use the WhatsApp Business Platform, provided by Meta Platforms, Inc., to talk with customers. When you message our WhatsApp number, or agree to receive messages from us:

• We receive your WhatsApp number, profile name, and the messages and files you send.
• We keep them in our customer messaging system so our team can reply and follow up. This system is provided to us by Techbees Hive, who process the data only on our instructions.
• We may send you replies, quotes, order and delivery updates, and appointment reminders.
• We send promotional messages only if you have agreed to receive them.
• Our WhatsApp may use automated replies to answer common questions and pass your chat to our team.

To stop receiving messages, reply STOP or tell us in the chat, and we will stop sending you messages except replies to your own questions. You can also block our number in WhatsApp at any time.

Meta's handling of your data is covered by WhatsApp's Privacy Policy.

5. Who we share it with

We share your information only with the service providers who help us run our business, and only as needed:

• Meta (WhatsApp Business Platform), to send and receive WhatsApp messages.
• Techbees Hive, who provide our customer messaging and enquiry systems.
• Our website hosting and email providers.
• An artificial intelligence provider, only for answers you enter in our business assessment tool.
• Transport and logistics partners, to deliver your orders.
• Government authorities, when the law requires it.

Some of these providers may store data on servers outside India. When that happens, we use providers that protect it to a standard similar to this policy.

6. Cookies

Our website does not use advertising or tracking cookies, and does not use analytics services that follow you across other websites. We only use what is needed for the website to work.

7. How long we keep it

We keep enquiries, quotes and messages for as long as we have a business relationship with you, and then for as long as the law requires us to keep business records, such as for tax and accounting. When we no longer need your information, we delete it.

8. How we protect it

We use reasonable security measures to protect your information, including encrypted connections (HTTPS), restricted access for our staff, and secure storage of passwords and access keys. No system is completely secure, but we work to keep your information safe and will tell you and the authorities about a data breach where the law requires it.

9. Your rights

Under the Digital Personal Data Protection Act, 2023, you can:

• Ask what personal information we hold about you and how we use it.
• Ask us to correct or update it.
• Ask us to delete it.
• Withdraw your consent, for example to promotional messages, at any time.
• Raise a complaint with us, and then with the Data Protection Board of India if you are not satisfied.
• Nominate a person to exercise these rights for you in case of death or incapacity.

To use any of these rights, contact us using the details in section 13. We reply within 30 days.

10. Deleting your data

To ask us to delete your information, including your WhatsApp messages:

1. Email contact@techbeeshive.com with the subject "Data deletion request", or send "Delete my data" to us on WhatsApp.
2. Include your name and the phone number or email you used with us, so we can find your records.
3. We confirm your request and delete your information within 30 days.

We may keep some records, such as invoices, where the law requires it. We will tell you if anything has to be kept, and why.

11. Children

Our products and services are for businesses. We do not knowingly collect information from anyone under 18. If you believe a child has sent us their information, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows when it last changed. Important changes will also be shown on our website.

13. Contact us

For questions, requests or complaints about your personal information, contact our grievance team: